Dear valued customer,

Please note that we are not responsible for any weather-related issues such as melting or freezing of items purchased from us. We also cannot be held responsible for missing, damaged, or stolen orders once they have been shipped. Please keep in mind that shipping times may vary during holidays and high-volume periods. If you need to change your address, please email riveraa384@yahoo.com with the subject "Change of Address" and we will try our best to accommodate your request. However, if your order has already been shipped, we will not be able to change the address and cannot be held responsible. Please note that cancellations are only possible if the order has not yet shipped and cannot be guaranteed. Thank you for your understanding.